01
Pre-Visit Financial Workflow
Verify eligibility and estimate patient responsibility before visits. Confirm payment expectations in plain language at scheduling and check-in.
02
Statement and Follow-Up Strategy
Use clear statements, SMS reminders, and call sequences by balance and age. Standardize escalation timing and communication scripts.
03
Payment Plan Governance
Define plan thresholds, default rules, and outreach triggers. Track conversion, completion, and bad-debt prevention metrics monthly.
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Frequently Asked Questions
How can we improve patient collections without complaints?
Lead with transparency and options: clear estimates, easy payment channels, and compassionate script-based communication from trained staff.
What KPI should we monitor first?
Start with patient AR aging and collection-at-time-of-service rate, then track statement-to-payment conversion by segment.
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